Returns Process

In line with our 14 Day Money Back Guarantee and our 365 Day Exchange Policy you’re welcome to return items for a refund within 14 days of delivery and return items for an exchange within 365 days of your order.

Stages of Completing a Return

  • Request a returns note by getting in touch - Contact us now
  • Securely wrap your items and include the returns note
  • Return using the courier of your choice (we recommend a tracked and insured service)
  • Once we receive your items we process the return
  • Your refund will be issued. This can take up to 14 days from your return being received.

Please have your Invoice number ready when you contact us to arrange a return.


All we ask is that the goods are returned:

  • Unused
  • Uninstalled
  • In good condition
  • In the original packaging

Products returned within the 14 Days cooling-off period, we will, subject to return of the Products to us, process the refund due to you as soon as possible and, in any case, within 14 days of the day you have given notice of your cancellation. The Products must be returned in the condition that you received them. In this case, we will refund the price of the Products in full including delivery but you will be responsible for the cost of returning the item to us.

Please note: These conditions do not affect your statutory rights relating to faulty or items not as described goods. For further information about your statutory rights contact your local authority's Trading Standards Department or a Citizens Advice Bureau.