Returns

In line with our 14 Day Money Back Guarantee and our 365 Day Exchange Policy you’re welcome to return items for a refund within 14 days of delivery and return items for an exchange within 365 days of your order.

Stages of Completing a Return

  • Request a returns note by getting in touch - Contact us now
  • Securely wrap your items and include the returns note
  • Return using the courier of your choice (we recommend a tracked and insured service)
  • Once we receive your items we process the return
  • Your refund will be issued. This can take up to 14 days from your return being received.

Please have your Invoice number ready when you contact us to arrange a return.

All we ask is that the goods are returned:

  • Unused
  • Uninstalled
  • In good condition
  • In the original packaging

Please note: These conditions do not affect your statutory rights relating to faulty or items not as described goods. For further information about your statutory rights contact your local authority's Trading Standards Department or a Citizens Advice Bureau.